Infinity X: Your gateway to KFUPM's core labs and Research Centers
Website: https://infinity-apps.kfupm.edu.sa/kfupm/auth/login
Infinity X is a cloud-based core facility management software that helps KFUPM's core labs and research centers manage their resources and operations more efficiently. It offers a variety of features, including:
- Resource management: Infinity allows core labs and research centers to track their equipment, inventory, and other resources in one place.
- Project management: Infinity helps core labs and research centers manage their projects, from scheduling and budgeting to tracking progress and reporting on results.
- Data management: Infinity collects and analyzes data from core labs' and research centers' operations, providing insights that can help them improve their efficiency and productivity.
- Reporting: Infinity generates a variety of reports that can be used to track core labs' and research centers' performance and identify areas for improvement.
All users can access Infinity X using SSO login using KFUPM login credentials.
Once you have created an Infinity X account, you will be able to:
- Make a reservation for equipment
- Track your requests
- Access reports
Fig: Infinity X dashboard
User/Video Guides
The user guides and video guides can be found by clicking on this link:
INFINITY X - KFUPM Guide
INFINITY X – Frequently Asked Questions (FAQ) can be found below:
- How do I log in to Infinity X using my KFUPM account?
If you're having trouble accessing the system or are logging in for the first time, click on the “SSO” button and enter KFUPM credentials.
▶ Infinity X - How to Login Using SSO - What should I do on my first login to Infinity X?
First-time users must complete initial setup steps: Select the department you belong to under “My Dept” and select at least one core you would like to access under “My Cores”
▶ Infinity X - First time Login Steps - Why can’t I find my desired core in the system?
If your desired core is missing from the list when submitting the service request, you may need to manually add the core to your profile. Go to My Profile>My Cores>Search>Select Core>Add
▶ Infinity X - Cannot find Core, How to Add Cores in Profile - How can I submit a new service request?
Navigate to “Service Requests” on the left panel, select the desired core from top right dropdown box, then click on the desired request form.
▶ Infinity X - How to Submit a Service Request - How do I add a project if my project code is not in the list?
Under the Basic Details box if your project code is not on the list then click on Don’t see your Project Code / PO? > Type your project code and expiration date (no need for type for name or grant.
▶ Infinity X - How to Add Project Code - Can I add multiple samples to one request form?
Yes, you can add more than one sample by clicking on the “Add Another” button. You can copy the same sample information by clicking on the “Recycle” button to copy all the sample information for each added sample.
▶ Infinity X - How to Add more than 1 sample in Form - How do I send a message or notify the Lab Manager/Associate/Requestor within a request?
Open your request form > scroll down to the “Communication & Logs” section, write the subject and comment, and under the “Email” box select the person you would like to notify and click add > click send
▶ Infinity X - Adding Message within Request to send Email notification to receiver - Can I reuse a previous request form instead of creating a new one from scratch?
Yes, Infinity X allows form reuse for efficiency. Click on your name initials on the top right>My Requests>Select Core>Click on the recycle icon under “Actions” to reuse the form.
▶ Infinity X - How to Reuse same Request Form - How do I provide feedback on my request or the service?
Navigate to Instruments from the left panel > Select desired Core > for desired instrument, click on the three dots > Feedback > Fill the Feedback form > Submit
▶ Infinity X - How to Submit Feedback - Where can I find a full training presentation?
Access the official user training presentation here:
📄 Training-Infinity-Mar 2024-Users.pptx - Is there a quick reference guide for service requests?
Yes, here is a short guide with snapshots.
📄 User Guide Short Snapshots - Service Requests.pdf - Is there a complete user manual for Infinity X?
The detailed guide for KFUPM users can be found here:
📄 User Guide_Infinity_KFUPM_2025.pdf - How do I submit LTSO gas request on Infinity X?
The detailed guide for LTSO gas service request can be found here:
📄 LTSO-Gas-User Guide Sep 2025-Infinity.pptx - How do I submit LTSO chemicals request on Infinity X?
The detailed guide for LTSO chemical service request can be found here:
📄 LTSO-Chemical User Guide Feb 2025-Infinity.pptx - How do I submit AMC service request on Infinity X?
The guide for SMC service request can be found here:
📄 AMC User Guide May 2024-Infinity.pptx - How do I check if my request was rejected or cancelled, and why?
You can view the reason and current status of your request. Click on your name initials on the top right>My Requests>Select desired Core>click on the request ID > scroll down to the “Communication & Logs” > Click Logs > View the reason
▶ Infinity X - Viewing Reason for Rejection, Cancellation or current status - Can I sync my Infinity X calendar with Outlook?
Yes, you can integrate both calendars easily. My Profile>Calendar Sync with> Select Outlook and follow the steps
▶ Infinity X - How to sync Outlook Calendar with Infinity X Calendar - What if my project code is not listed when submitting the request?
If your code isn’t in the dropdown list within the form, select the “Other” option and type your project code in the box.
▶ Infinity X - Project Code not in list, select Other option
Contact Us
For any queries, you can contact: crf-infinity@kfupm.edu.sa