Dates: 2023
Principal Investigator: Dr. Omer Al-Khanbashi

Description: The healthcare sector faces staff shortages, highlighted during COVID-19, creating a need for automation. This project suggests using Deep Learning to automate patient call management by identifying patient intent from transcribed calls. Based on confidence levels, the system can book appointments, route calls to staff, or schedule callbacks. The goal is to improve efficiency, reduce workload, waiting times, and operational costs in healthcare facilities.